How to Recover Your Data

You can contact Solid Data Corporation to get technical support, or for even quicker support you can select from our FAQ or knowledgebase below for answers.

 

1. How to restore a whole computer or more

When you have had a major disaster, it is often necessary to get a very large amount of data back in one go. This is often too large to get by downloading from the online server using the Internet.

Thus if you have a major disaster that has lost a whole computer, you should contact Solid Data using the support contacts at the start of this guide, and request a hard drive be provided with all of your data.

Solid Data Support Line: 1300 734 044

 

2. How to restore a file or directory

If you have a smaller incident, you should follow this process.

Open the Online Backup Manager either through the Start Menu (All Programs => AhsayOBM), or by double-clicking on the icon in the system tray (bottom-right of your screen):

Select the “Restore” tab on the OBM control panel.

Select the backup set you wish to restore, then click NEXT.

Select the date of the backup from which you wish to restore files (default is the last backup, ie yesterday) – NB: if you want to restore the latest copy, you can leave this as it has come up as default.

Expand the tree in the left hand column until you find the file(s) you wish to restore.

Tick the file(s) and/or Folder(s) you wish to restore.


Select the radio button to restore the file(s) to an alternate location then use the Change button to say where to put it (NB NEVER select to restore to the original location in case you overwrite good files).

Click “Start Restore”.

When the restore process is complete, a confirmation email report will be sent.

 

3. How to restore from Local Copy

As part of the Plan you have a hard drive in your pharmacy that stores a local copy of all of your backups. This enables you to get access to the files to do a restoration at any time, and generally faster than downloading from the backup server.

The reason you would use your local copy is often where you have a corruption, file deletion, or need to go back to an older version of a file, but you haven’t had a major crash that has destroyed all of the computers.

You can do this by:

Open the Online Backup Manager either through the Start Menu (All Programs => AhsayOBM), or by double-clicking on the icon in the system tray (bottom-right of your screen):

Select the “Decrypt Local Copy” button on the OBM control panel.

Select the backup set you wish to restore, then click NEXT.

Select the date of the backup from which you wish to restore files (default is the last backup, ie yesterday) – NB: if you want to restore the latest copy, you can leave this as it has come up as default.

Expand the tree in the left hand column until you find the file(s) you wish to restore.

Tick the file(s) and/or Folder(s) you wish to restore.


Select the radio button to restore the file(s) to an alternate location then use the Change button to say where to put it

Click “Start Restore”.

When the restore process is complete, a confirmation email report will be sent.

 

4. How to restore from the Web Interface

You can log on to our web page and access your account from there. Here is how you can restore files from that page:

 

4.1. Log on to the Web Interface

a. Go to the URL: https://backup.solidit.net.au/obs/user/logon.do" .

b. Enter your login name and password

c. Click the Login button

 

4.2. Restore the Required Files

a. Click the File Explorer link

b. On the top right, click Restore

c. A java application will be downloaded onto your computer to enable a restoration (accept all security messages)

d. From the restore window, select the backup set you wish to restore from, the click the Next button

e. Use the folder list with the Plus-Sign buttons to navigate the folders, then tick the box of any file you wish to restore.

f. CRITICAL: select to restore to Alternate Location, then use the Change button to find the location to which you wish to restore

g. When you are happy, click Start Restore

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What Clients Say:

“As an accountant I have financial data from my customers stored on my computers, as well as critical and time-sensitive data as a result of doing our work. After another accountant had her home-office burned in a bushfire just before she needed to lodge returns for her clients to the Tax Office, I knew that a secure and reliable off-site backup was essential for my business. I sleep well at night knowing that all my critical data is being securely backed up by Solid Data. The daily emails reassure and guarantee my data, and that financial data from my customers that I have stored, will always be there when I need it.”

- Beverley Alley, Managing Director, Beverley Alley Accounting.